Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Your firmus energy Online Account

We are pleased to announce that our new Customer Portal upgrade is now complete.

You can get to the new Portal by either clicking the button below or by going directly to https://myaccount.firmusenergy.co.uk. Please bookmark this new page for future reference. If you would like to gain access to your account please complete the forgotten password process using the forgotten password link, along with your customer login number.

If you require a copy of a previous invoice/bill please email customeroperations@firmusenergy.co.uk with your request.

If you are having issues accessing your online account or have not received your customer login number, please email customeroperations@firmusenergy.co.uk with your username or customer number and quote ‘Portal Password’ in the subject of the email.

Your Online Account

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000