Safety & Maintenance

What do I do if I smell natural gas?

If you smell gas inside your home, or in the event of a gas escape immediately contact the 24hr NI Gas Emergency Service
on 0800 002 001 textphone/minicom
0800 7314 710*. Please supply:

Name
Address
Location of where you can smell the gas

Follow the advice given.

1. Turn off the gas supply at the emergency control valve on your meter.

Image: Open all windows and doors.
2. Open all windows and doors.

Image: Ensure gas appliances have not been left on and unlit.
3. Ensure gas appliances have not been left on and unlit.
Remember:
Do not turn the gas back on. The escape must be repaired by a suitably qualified/competent person.

Image: Don’t smoke or use a naked flame.
4. Don’t smoke or use a naked flame.

Image: Don't unplug or switch anything electrical on or off.
5. Don't unplug or switch anything electrical on or off.

Image: Don't use a mobile
6. Don't use a mobile phone in the immediate area of a suspected gas leak.

Image: Ensure access is available to your property
7. Ensure access is available for the emergency service engineer.
_{*Please note (only accepts calls from a minicom telephone)}