Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

Benefits of firmus energy natural gas

Enjoy the benefits of natural gas


Constant supply and peace of mind

  • By switching to natural gas, you’ll never run out of fuel again.

Image: shower with constant supply of hot water

More ways to save

  • If your property uses energy efficient appliances, you’ll burn even less fuel, and that means more money for the things you really want.

Image: cooking steaks with a natural gas bbq

Efficient

  • Cooking with natural gas means efficient precision cooking for restaurants.

Image: wok cooking using natural gas cooker

Cleaner

  • Natural gas produces fewer carbon emissions than oil.* 

    *Estimate based on converting from inefficient oil burner to efficient gas boiler and assuming annual average fuel consumption.

And more:

Easy to budget

With a pay as you go meter you simply pay for what you use. If you prefer to pay by monthly direct debit we can install a credit meter1.

Secure

No concerns about fuel theft, spillages or cleaning up.

Best use of your space

No need for an oil tank; there is also the potential to remove the hot and cold water tank, allowing you to make the best use of the space in your home.

1: firmus energy network area:

To find out if natural gas from firmus energy is available at your home, simply click on the 'Can I switch button' below. Or if you prefer to talk to one of our advisors, call our Customer Services on 0330 024 9000. It's just common sense.

2: Greater Belfast customers:

If you need to find out more about getting connected to natural gas, call the Network
operator Phoenix Natural Gas

  • They will assist you in switching your current home heating to natural gas.
  • Once you are up and running you can begin the switch process to firmus energy and enjoy our cheap tariff prices.
  • Any questions regarding firmus supplying your natural gas call our local team
    on 0330 024 9000, or email customeroperations@firmusenergy.co.uk

1. Credit meters are subject to a credit check.
*. Data from Defra: Carbon Dioxide Emissions Factors for UK Energy Use 2011.

Enjoy the benefits of natural gas


Constant supply and peace of mind

  • By switching to natural gas, you’ll never run out of fuel again.

Image: shower with constant supply of hot water

More ways to save

  • If your property uses energy efficient appliances, you’ll burn even less fuel, and that means more money for the things you really want.

Image: cooking steaks with a natural gas bbq

Efficient

  • Cooking with natural gas means efficient precision cooking for restaurants.

Image: wok cooking using natural gas cooker

Cleaner

  • Natural gas produces fewer carbon emissions than oil.* 

    *Estimate based on converting from inefficient oil burner to efficient gas boiler and assuming annual average fuel consumption.

And more:

Easy to budget

With a pay as you go meter you simply pay for what you use. If you prefer to pay by monthly direct debit we can install a credit meter1.

Secure

No concerns about fuel theft, spillages or cleaning up.

Best use of your space

No need for an oil tank; there is also the potential to remove the hot and cold water tank, allowing you to make the best use of the space in your home.

1: firmus energy network area:

To find out if natural gas from firmus energy is available at your home, simply click on the 'Can I switch button' below. Or if you prefer to talk to one of our advisors, call our Customer Services on 0330 024 9000. It's just common sense.

2: Greater Belfast customers:

If you need to find out more about getting connected to natural gas, call the Network
operator Phoenix Natural Gas

  • They will assist you in switching your current home heating to natural gas.
  • Once you are up and running you can begin the switch process to firmus energy and enjoy our cheap tariff prices.
  • Any questions regarding firmus supplying your natural gas call our local team
    on 0330 024 9000, or email customeroperations@firmusenergy.co.uk

1. Credit meters are subject to a credit check.
*. Data from Defra: Carbon Dioxide Emissions Factors for UK Energy Use 2011.


Didn't find the information you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000