Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Top Up Meter/Pay As You Go

Opening the valve on a quantum meter

Firstly, make sure all gas appliances are switched off!

  • Then, insert gas card into the meter and press and hold the red button ‘A’, until the meter displays ‘release or ‘let go’.
  • Remove the card and after 30 seconds you will hear a clicking sound and this is the valve reopening.

It can then take up to a further minute for the display to change from ‘Off’ to ‘On’. You will then need to reset your boiler.

 

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