Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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What happens to Pay-As-You-Go Top Up credit that is on my meter?

Any credit that you have will remain on your meter and you can continue to use this. But don’t worry - If the monetary difference, between firmus energy & SSE Airtricity Gas Supply (NI) Limited prices, for the natural gas left on your meter is greater than £10, SSE Airtricity Gas Supply (NI) Limited will refund this to you!

This refund will be sent to you via cheque 4-8 weeks after you have switched.

*Excludes customers with a blue pay-as-you-go card. If you would like more information, simply call us on 0330 024 9000 / SSE Airtricity Gas Supply (NI) Limited on 0345 900 5253

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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
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Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000