Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Billing & Payments

How will I know when a meter reading is due?

Don’t worry; we will remind you via text or email when a meter reading is due and the time it is to be submitted1

Remember

  • You must submit the reading within the timeframe outlined in your email/text or you will receive an estimated bill.
  • firmus energy will endeavour to physically read all meters once a year with any reconciliation being added to the following bill.

How to read your meter

When reading your meter, read the digits from left to right ignoring the digits in the red box, or after the comma.

How to read my firmus energy meter





 

*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.

1 Contact our billing team if you would like to have SMS reminders ( supply your full address & contact details)


Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000