How will I know when a meter reading is due?
Don’t worry; we will remind you via text or email when a meter reading is due and the time it is to be submitted1
Remember
- You must submit the reading within the timeframe outlined in your email/text or you will receive an estimated bill.
- firmus energy will endeavour to physically read all meters once a year with any reconciliation being added to the following bill.
How to read your meter
When reading your meter, read the digits from left to right ignoring the digits in the red box, or after the comma.
*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.
1 Contact our billing team if you would like to have SMS reminders ( supply your full address & contact details)
Categories
Business Customer?
Didn't find the answer you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000
