I have a natural gas Credit meter. My heating is not working
Registered Gas Installer
If any one appliance is working, then the supply of gas has been established. Please contact a gas safe registered installer
No Gas
If you have ‘No Gas’ to all appliances, then run through the following steps:
- Have you carried out any alterations or additions to the installation recently?
- If there has been recent installations, has the gas been re-established by a gas saf registered installer?
- If the supply has not been re-established by a gas safe installer then please contact your installer to reconnect the supply.
- If you have had a gas safe installer reconnect your supply and had no alterations. You have also opened the valve (see your welcome booklet on completing this step), then please contact
the Northern Ireland Gas Emergency line on 0800 002 001
In case of an Emergency
Please contact us on 0330 024 9000, we are here from 9.00 to 5.00 Monday to Friday. Alternatively if our offices are closed you can contact the 24 Hour Northern Ireland Gas Emergency Service on 0800 002 001 for further assistance.
Useful Telephone numbers
Housing Executive on 03448 920 901
firmus energy on 0330 024 9000
Northern Ireland Gas Emergency line on 0800 002 001
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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000
