Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

I am a Pay-As-You-Go customer wanting to switch to firmus energy

Switching is easy! Before you start you’ll need...

Your Meter Module Number. This can be found on your meter

Blue Pay-As-You-Go card ( Quantum) Libra 200 & Libra 210 meters

1. If you have a blue pay-as-you-go card this begins with an ‘L’ and ends with an ‘M’ e.g. L0123456789M

2. Your Meter Serial Number. This can also be found on your meter and starts with an ‘E’. e.g. E6 S00123456789.


Red Pay-As-You-Go card

1. If you have a red pay-as-you-go card this begins with an ‘S’ e.g. S000123456789.

2. Your Meter Serial Number. This can also be found on your meter and starts with an ‘E’. e.g. E6 S00123456789.


Switching is simple

Switching is simple. Complete our online application or call us on 0330 024 9000 to save on your home heating bill.
Tip: Have you 'selected your location' above? It helps with us finding your adddress. Done? Perfect! Now click here to switch.

* See our current tariffs

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Business Customer?

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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000