Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

Why do I need to give you details of my local PayPoint?

Updating your Pay-As-You-Go card

To complete your switch to firmus energy you will need to:

1. Update the pay-as-you-go cards that you use in your meter.

2. We will send a message to your preferred PayPoint outlet –

3. The PayPoint terminal will send a message to the chip in your pay-as-you-go card to switch you to firmus energy and ensure you are paying firmus energy prices for your natural gas1!

1 This only applies to customers with red pay-as-you-go cards. If you have a blue card you will receive a new card around the date of your switch to firmus energy.

Switching is simple

Switching is simple. Complete our online application or call us on 0330 024 9000 to save on your home heating bill.
Tip: Have you 'selected your location' above? It helps with us finding your adddress. Done? Perfect! Now click the switch now button.

Image: Switch to firmus energy in Greater Belfast button
* See are current tariffs

Related Questions

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Business Customer?

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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000