Connecting to firmus energy

Connecting to natural gas what happens next?

Our contractor, Kier will fit your meter to connect your home to the gas network within
three to four weeks. Don’t worry they will notify you two to four days in advance of the work commencing.
All ground and meter connection work will be completed outside your home so you don’t even need to be
there, just remember to leave the area clear for access.
If you have chosen a prepay meter, our contractor Kier will leave a prepay card and instruction leaflet
inside your meter box.
Once your meter has been fitted please allow five working days for collection of all their equipment and
materials. If these are not removed within this time, please call us on 0330 024 9000
Don’t forget to notify Building Control, at your local council office, of your plans to switch to natural gas.

Contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home.
Depending on the current fuel type your heating installation should typically take between two and three working days.

The installer should leave you the following information:

Written advice that cross bonding (Earthing) is required if not completed by the installer.
Completed bench mark log book and a gas safety certificate.
Instruction manual for the boiler and controls with terms and conditions of the boiler warranty cover, particularly if an extended warranty has been offered.
Telephone number of the boiler manufacturer and the installer in the event of a breakdown.
Your installer should explain how to use your boiler, any controls on your new heating system and gas appliances. If requested your installer should remove your oil tank.

If you have chosen a prepay meter you will need to register your prepay card to your meter before buying any credit. Simply insert your card into the meter and wait until you hear a beep to ensure that all meter details are registered onto your card.
Now you can take your card to your local PayPoint outlet and top it up.
Insert the card into your meter to transfer the credit. See your smart card leaflet for further instructions.
If you have chosen a credit meter, your account will be debited as agreed, or you can expect to receive a bill
every three months.
firmus energy offer flexible payment options. To find out more, call 0330 024 9000

Our contractor, Kier will fit your meter to connect your home to the gas network within
three to four weeks. Don’t worry they will notify you two to four days in advance of the work commencing.
All ground and meter connection work will be completed outside your home so you don’t even need to be
there, just remember to leave the area clear for access.
If you have chosen a prepay meter, our contractor Kier will leave a prepay card and instruction leaflet
inside your meter box.
Once your meter has been fitted please allow five working days for collection of all their equipment and
materials. If these are not removed within this time, please call us on 0330 024 9000
Don’t forget to notify Building Control, at your local council office, of your plans to switch to natural gas.

Contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home.
Depending on the current fuel type your heating installation should typically take between two and three working days.

The installer should leave you the following information:

Written advice that cross bonding (Earthing) is required if not completed by the installer.
Completed bench mark log book and a gas safety certificate.
Instruction manual for the boiler and controls with terms and conditions of the boiler warranty cover, particularly if an extended warranty has been offered.
Telephone number of the boiler manufacturer and the installer in the event of a breakdown.
Your installer should explain how to use your boiler, any controls on your new heating system and gas appliances. If requested your installer should remove your oil tank.

If you have chosen a prepay meter you will need to register your prepay card to your meter before buying any credit. Simply insert your card into the meter and wait until you hear a beep to ensure that all meter details are registered onto your card.
Now you can take your card to your local PayPoint outlet and top it up.
Insert the card into your meter to transfer the credit. See your smart card leaflet for further instructions.
If you have chosen a credit meter, your account will be debited as agreed, or you can expect to receive a bill
every three months.
firmus energy offer flexible payment options. To find out more, call 0330 024 9000

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