firmus care free gas safety inspection

firmus energy offers homeowners a free annual gas safety inspection on your natural gas heating installation and appliances if you live alone, with a minor, or if all occupants of the household are eligible for the firmuscare scheme.

Please note that this check is not a substitute for having your natural gas appliances serviced and maintained regularly. You should check with your boiler manufacturer or Installer regarding any warranty. A safety inspection should not be taken as a boiler service for warranty purposes

Gas appliances should be serviced by a Gas Safe Registered Installer, in line with manufacturer's instructions, to ensure they run safely and efficiently.
If your boiler is situated in your attic there must be a permanent means of access/fixed ladder, permanent light and flooring to permit the safety inspection to be carried out.

Eligibility

If you are unsure of your eligibility to receive a free gas safety inspection, please call us on 0330 024 9000 and we can talk you through this. If you email our customer operations team - or give us a call on 0330 024 9000 we’ll be happy to walk you through the criteria.
If you are a homeowner and believe you are eligible for a gas safety inspection under the firmuscare scheme please click here to complete application form or alternatively contact us via the details above and we can arrange for a copy to be posted out for you to complete and return to us.

Further work identified

Any further work identified as part of the safety inspection will be chargeable and it is the customer's responsibility to pay for this. Costs will be notified and agreed with the customer before any work is carried out. 

Discovery of dangerous appliances

If the Gas Safe Registered Installer discovers that an appliance or installation could be dangerous, they may have to shut off the gas supply until the problem is fixed. This will only be done where it is necessary to protect your safety and you will always be told about it and the reason why. Gas appliances should be serviced in line with the manufacturer’s instructions to ensure they run safely and efficiently by a Gas Safe Registered Installer.