At firmus energy we want you to be in control of your account so we have created lots of ways for you to pay your fuel bill. Select the payment option that best suits you and your lifestyle.

Over the counter

• You can pay your whole bill, free of charge, at any PayPoint outlet or Post Office (cash only).

Over the phone

• You can call the billing team on 0330 024 9000 and pay your bill over the phone by using a debit card.

Online

•  If you are a first time user you can register by clicking on ‘my account’ and submitting your details. Once you are registered click on ‘my account’ to log into our online account service to pay your bill 24/7, from any location.

Easy pay scheme

With easy pay you can make a head start on your bills before they come in.  The firmus energy easy pay scheme allows you to make payments towards your next bill at any time.  Simply take your firmus energy easy pay card and your cash to any PayPoint Outlet. There is no minimum payment. Use the PayPoint Locator to find your nearest outlet.

• To order your easy pay card, click here. ( Please suppply your full address, and telephone contact details)

Prepayment (Pay-As-You-Go) Customers

• If you have a pay-as-you-go meter you can pay for your natural gas on a ‘Pay-As-You-Go’ basis. This means that you can pay for your natural gas as you use it, on a weekly, fortnightly or monthly basis – whatever suits you.
• Simply take your firmus energy Pay-As-You-Go card to any PayPoint outlet to top up your card. The minimum payment is £5 and the maximum is £75, in any one transaction.
• To find your nearest PayPoint outlet visit PayPoint Locator or simply look out for the sign.

• Remember: If you lose your card you can purchase a new one from your local PayPoint outlet at a cost of £4.00

Moving home

• If you are moving home, we advise that you try to use up all the credit on your meter. To refund your money we must exchange your meter and this may incur a charge.
• If you are moving in or moving out of a property, please fill in our
  firmus energy moving forms and a member of staff will be in contact.