I am having difficulty paying for my gas bill, what should I do?

Difficulty paying for your natural gas

If you are having difficulty paying for your gas bills, it is better that you let us know as soon as possible. We may be able to offer you a payment method that better suits your circumstances.

If you are already in debt, we may be able to offer you a payment arrangement, but you must get in touch to avoid disruption to your gas supply.

Please contact our credit control team as soon as possible on 0330 024 9000 or by email creditcontrol@firmusenergy.co.uk

Your call or email will be dealt with in the strictest confidence and we will do whatever we can to help.

You may wish to seek independent advice to help you deal with your debts, the below offer a free, impartial and confidential debt advice service, and can be reached on the information provided below. 

Debt Action currently operating 9am-5pm Mon-Fri.

Telephony advice available- 0800 028 1881.

Email advice available debt@adviceni.net.

Webchat is available 10am-4pm Mon-Fri- www.adviceni.net/advice/debt 

Face to face and Text service not available

Business Debt currently operating 9am-5pm Mon-Fri.

Telephony advice available 0800 083 8018.

Email advice available bds@adviceni.net

Debt Factsheets available in our Money Talks Help Guides section of Advice NI website www.adviceni.net/money-talks

For further information: www.adviceni.net/advice