Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Contact UsShow Search0330 024 9000
Back to Help & Advice
Energy Advisors

Meet the Energy Advisors

Thinking about getting natural gas our energy advisors are ready to chat to you.

Derry-L'Derry & Strabane 
(Cityside/BT48)

David Ramsey
e: dramsey@firmusenergy.co.uk
t: 07973 893437

Derry - L’Derry & Strabane
(Waterside/BT47)

Causeway Coast 
Ballymoney, Coleraine, Bushmills, Portstewart 

Barry Cassidy
e: bcassidy@firmusenergy.co.uk
t: 07732 602500

MID & EAST ANTRIM
Ahoghill, Broughshane, Cullybackey

ANTRIM & NEWTOWNABBEY
Ballyclare

ARMAGH, BANBRIDGE & CRAIGAVON
Armagh, Portadown, Moy, Richill, Loughall

Jemma McKee
e: jmckee@firmusenergy.co.uk
t: 07973 893463

ANTRIM & NEWTOWNABBEY 
Antrim, Doagh, Parkgate, Templepatrick

MID & EAST ANTRIM
Ballymena

NEWRY, MOURNE & DOWN 
Newry, Bessbrook, Warrenpoint

Damian Dineen
e: ddineen@firmusenergy.co.uk
t:  07973 896868 

 

 

ARMAGH, BANBRIDGE & CRAIGAVON
Lurgan, Craigavon

LISBURN & CASTLEREAGH 
Moira, Magheralin

Michelle Coleman
e: mcoleman@firmusenergy.co.uk
t: 07973 893458

 

 

Related Questions

Categories

Business Customer?

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000