Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Moving House

I am moving out of my current house

We know there are enough stresses to deal with when moving home.

By just giving us the following information, we can cross one less worry off your ‘moving out’ checklist. 

You will need the following information:

  • Your contact details
  • customer reference number
  • details of your old address and your new forwarding address
  • Your meter details including a meter read
  • The date you are moving out 
  • Please forward a photograph of your final meter reading to customeroperations@firmusenergy.co.uk
Tell us a bit about yourself
Details about your forwarding address
Address you are moving out of
Meter Details
Email details and preferences

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Business Customer?

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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000