Making things easy for Credit Meter Customers

At firmus energy we’ve made things easy for our customers. You have access to
‘My Account’, where you can manage your account online 24/7.

Registering is easy and will only take a couple of minutes. Some of the benefits of registering for ‘my account’ include:

• Receive your bills online and save a tree or two!
• Pay your bills online anytime, day or night.
• View your bill history from the last year.
• Submit your own meter reads to receive discount and avoid estimated bills.

Payment difficulties

Please contact a member of the credit control team immediately on 0330 024 9000 if you are finding it difficult to make your bill payments. Our customer support advisors will be able to discuss all options available to you.

Electronic Bills

You can request for your bills to be sent electronically.  Please contact us on 0330 024 9000

Minimum usage

Customer’s with a credit meter must pay for a minimum consumption of 419.5 kWh per quarter.

Do you live within the firmus energy network area? i.e Newry, Ballymena, Derry~Londonderry etc - Please contact our customer services team on 0330 024 9000