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Greater Belfast Home Gas (PAYG) Top-Up meter Tariff

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2024	10.029	10.530

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

For more information contact our customer operations team via email customeroperations@firmusenergy.co.uk or call 0330 024 9000.

If switching your natural gas supply to firmus energy;

• As the owner or tenant of the property, you confirm that you give firmus energy permission to terminate your natural gas supply with your current supplier.
• You give authorisation to firmus energy to validate your Meter Module Number, Meter Serial Number and address details held by Phoenix Natural Gas.
• The effective switch date from your current supplier will be at least 28 days from the end of your cooling off period (you have a cooling off period of 10 working days from the date of receipt of your completed application). If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.
• To complete your switch you are required to collect your Change of Supplier message. To collect this message take your existing gas card to your nominated PayPoint outlet within 28 days of your switch date. You should not top up more than £20 on this occasion and should check your receipt to confirm this completed successfully. Failure to collect this message will mean that you are not paying your selected tariff and your account may be returned to your previous supplier.
• We may share the information we have about you with relevant industry organisations based on agreed industry processes. In order to transfer your gas supply we may need to share information with your current supplier to establish details of any outstanding debt on your account.

Keep your card in a safe place

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top-up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top-up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Keep the Smart Card ‘gold chip’ clean

Keeping the card clean can save an unnecessary trip to a local shop to get a replacement card. We advise keeping the ‘gold chip’ on the card as clean as possible. A soft cloth or an eraser can be used.

European Energy Consumer Checklist

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states.

Further information is available in the publications section Energy Consumer Checklist

Greater Belfast Home Gas Tariff - Credit Meter Online

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2024	10.166	10.674

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

*Annual Online Account Discount for customers using more than 8,000 kWh is £30.00 (inc VAT) For annual consumption under 8,000 kWh per annum the Annual Online Discount is £16.00 (Incl VAT). Monthly Direct Debit payment amounts will be calculated based on your annual consumption of natural gas.
Minimum consumption: This charge has been removed from 1st November 2022.

*2,000 kWh per year, 500 kWh per quarter

Greater Belfast Home Gas Tariff (Online)

In order to avail of the discount you must:

• Pay by Direct Debit.
• Read your own meter every three months and submit the readings to us through your firmus energy online account within the time frames stated in the reminder email or text.
• View your bills online. Paper copies will not be issued.
• If you fail to adhere to these conditions you will not receive the Online Account Discount.

firmus energy will...

• Remind you when your meter reading is due. If you submit a late meter reading this will not be used to generate or correct your estimated bill.
• Physically read all meters annually with any reconciliation being added to the following bill.

Remember:

• Payment can be made by variable or monthly Direct Debit. The offer will be void unless a valid Direct Debit is set up. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.
• Direct Debit discount will be applied to bills on a quarterly basis.
• Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive direct debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.
• Bills should be paid within 14 days of issue (unless on a monthly Direct Debit). Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.
• If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.
• We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. This checklist can be found here.

Full Terms and Conditions can be found here.

Greater Belfast Home Gas Tariff - Credit Meter Offline

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2024	10.166	10.674

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

Annual Direct Debit Discount for customers using more than 8,000 kWh is £22.05 (Incl VAT). For annual consumption under 8,000 kWh per annum the Annual Direct Debit Discount is £5.51 (Incl VAT). Monthly Direct Debit payment amounts will be calculated based on your annual consumption of natural gas.

Minimum consumption: This charge has been removed from 1st November 2022.
*2,000 kWh per year, 500 kWh per quarter

Greater Belfast Home Gas Tariff (Offline) 

firmus energy will:

• Read your meter twice per year.
• Send you quarterly paper bills to make sure that you are up to date with your account.

Remember:

• Payment by Direct Debit is not mandatory, however if you do pay by Direct Debit you will receive the Direct Debit discount outlined in the above table.
• If you wish to switch your account to our Greater Belfast Home Gas tariff (Online), to receive an Annual Online Account Discount, simply contact us on 0330 024 9000.

Remember:

• Payment can be made by variable or monthly Direct Debit. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.
• Direct Debit discount will be applied based on the Estimated Annual Consumption.  Direct Debit discounts may be reconciled at the end of year consumption based on actual usage and any reconciliation amount will be added to your next bill.  We reserve the right to retrospectively charge/reimburse the Direct Debit discount reconciliation amount if the annual consumption threshold is under/over achieved.  
• Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive Direct Debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.
• Bills should be paid within 14 days of issue (unless on a monthly Direct Debit). Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.
• If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.
• We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. This checklist can be found here. 

Full Terms and Conditions can be found here.