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firmus energy Network Home Gas Tariff (PAYG) Top-Up

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2025	7.878	8.272

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

firmus network home gas tariff (pay-as-you-go) 

The Company may change the terms and conditions of the Agreement by providing the Customer with 21 days’ notice in writing. If the Customer does not wish to continue with the Agreement as a result of the change, the Customer must notify the Company of this within this 21 day period. If the Customer does this, the change will not take effect and the Agreement, in its unchanged form, will terminate 28 days from the date of receipt by the Company of the Customer’s notification. If the Customer does not reply within the 21 day notice period, the change will be applied to the Agreement without further notice. firmus energy Supply terms and conditions apply.

Full supply terms and conditions can be found here

Keep your card in a safe place

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top-up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top-up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Keep the Smart Card ‘gold chip’ clean

Keeping the card clean can save an unnecessary trip to a local shop to get a replacement card. We advise keeping the ‘gold chip’ on the card as clean as possible. A soft cloth or an eraser can be used.

firmus energy Network Home Gas Tariff Credit Meter

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2025	8.051	8.454

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

Direct Debit discount: A discount of £5.50 per quarter (including VAT) will be offered to customers paying by Direct Debit.

Minimum consumption: This charge has been removed from 1st November 2022.

firmus energy network home gas tariff (credit) 

firmus energy will:
1. Endeavour to read your meter twice per year subject to access
2. Send you quarterly paper bills to make sure that you are up to date with your account.

Remember:
1. Payment by Direct Debit is not mandatory. However, if you do pay by Direct Debit you will receive Direct Debit discount. Payment by Direct Debit is subject to a successful credit check.

2. Payment can be made by variable or monthly Direct Debit. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.

3. Direct Debit discount will be applied to bills on a quarterly basis.

4. Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive Direct Debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

5. Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

6. The Company may change the terms and conditions of the Agreement by providing the Customer with 21 days’ notice in writing. If the Customer does not wish to continue with the Agreement as a result of the change, the Customer must notify the Company of this within this 21 day period. If the Customer does this, the change will not take effect and the Agreement, in its unchanged form, will terminate 28 days from the date of receipt by the Company of the Customer’s notification. If the Customer does not reply within the 21 day notice period, the change will be applied to the Agreement without further notice.

7. Standard domestic payment terms are 14 days from the bill date. 

8. firmus energy Supply terms and conditions can be found here.