Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Forecast Network Capacity

Greater Belfast- firmus energy Supply Notice of Rights

  • Publish Date: 13th Dec 2019
  • Author: Regulation & Pricing

Having problems with your download?
Please let us know so we can help.

Download (pdf 496.05 KB)

Summary

Greater Belfast- firmus energy Supply Notice of Rights 2020

“This document explains the individual standards of performance you can expect from firmus energy Supply Ltd (firmus energy) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, and is effective from 1st April 2014. firmus energy’s vision is to become Northern Ireland’s 1st Choice energy provider for Industrial, Commercial and Domestic customers. We aim to do this by simply putting our customers first.”

To read the full document- Click the 'download button

Related Publications


Didn't find the publication you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000