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Guaranteed Standards of Service

Accuracy Scheme

  • Publish Date: 9th Mar 2016
  • Author: Regulation & Pricing

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Summary

A refund, where applicable, will be paid to customers where quotation amounts are agreed by firmus energy Distribution Limited (“FEDL”), or judged by an independent expert, to be inaccurate. FEDL will only be liable for an accuracy claim where the original quotation is inaccurate.

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