10 Supply Code of Practice
- Code of Practice for Consumers in Vulnerable Circumstances - 2024
25th Nov 2024 - Code of Practice on Services for Prepayment Meter Customers 2024
19th Jun 2024 - Debt Recovery Charges
24th Nov 2023 - firmus energy privacy notice
23rd Aug 2021 - Supply Marketing Code of Practice
12th Oct 2017 - Energy Supply Code of Practice on Complaints Handling
4th May 2016 - Code of Practice on Payment of Bills - Gas Supply
4th May 2016 - Persons who are of Pensionable Age or Disabled or Chronically Sick
4th May 2016 - Code of Practice on Services for Prepayment Meter Customers
4th May 2016 - Code of Practice on the Efficient Use of Energy
5th Nov 2014
Categories
-
Supply Code of Practice
-
GD23 Business Plan
- Stakeholder Report
- firmus energy publications
- Modern Slavery Statement
-
Tender Opportunities
-
Natural Gas Licences
-
Terms & Conditions
-
GD17 Business Plan
-
Distribution Connection Policy
-
Distribution Codes of Practice
-
Conveyance Charges
- Forecast Network Capacity
-
Postalised Capacity Charges
-
Distribution Network Code
-
Energy Consumer Checklist
-
Additional Developments
-
Annual Development Plans
-
Standards of Performance
-
Guaranteed Standards of Service
-
Consultation
Didn't find the publication you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000
