Code of Practice on Services for Prepayment Meter Customers 2024
- Publish Date: 18th Jun 2024
- Author: Regulation & Pricing
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Summary
This Code of Practice outlines services provided for prepayment meter customers by firmus energy (Supply) Limited (firmus energy, us, we, our).
firmus energy's vision is to become Northern Ireland's energy supplier of choice in a net zero carbon future. We aim to do so by simply putting our customers first.
A prepayment meter allows you to pay for your gas as you use it enabling you to take control of your energy requirements. Prepayment meters can be easily fitted into your home and are a simple, safe and practical way to pay for your energy.
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Supply Code of Practice
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GD23 Business Plan
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Tender Opportunities
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Natural Gas Licences
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Terms & Conditions
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GD17 Business Plan
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Distribution Connection Policy
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Distribution Codes of Practice
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Conveyance Charges
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Postalised Capacity Charges
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Distribution Network Code
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Energy Consumer Checklist
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Additional Developments
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Annual Development Plans
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Standards of Performance
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Guaranteed Standards of Service
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Consultation
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