Energy Supply Code of Practice on Complaints Handling

Summary

Code of Practice on Complaints Handling Procedure

“This Code of Practice outlines the complaint handling procedures of firmus energy (Supply) Limited (firmus energy, us, we, our) and the standards of service you can expect from us if you have a complaint. This Code covers any aspect of the service provided by firmus energy an energy supplier, including energy bills, payment options, and general advice on energy usage.”

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