Code of Practice on Services for Prepayment Meter Customers

Summary

Code of Practice on Services for Prepayment Meter Customers

“This Code of Practice outlines services provided for prepayment meter customer’s by firmus energy (Supply) Limited (firmus energy, us, we, our).
firmus energy's vision is to become Northern Ireland's 1st choice energy provider for industrial, commercial and residential customers. We aim to do so by simply putting our customers first.
A prepayment meter allows you to pay for your gas as you use it enabling you to take control of your energy requirements. Prepayment meters can be easily fitted into your home and are a simple, safe and practical way to pay for your energy..”

To read the full document- Click the 'download button

Related Publications

• Code of Practice on the Efficient Use of Energy
  4th Sep 2020
• Code of Practice on Payment of Bills - Gas Supply
  16th Oct 2020
• Energy Supply Code of Practice on Complaints Handling
  16th Oct 2020
• Persons who are of Pensionable Age or Disabled or Chronically Sick
  16th Oct 2020
• Distribution Marketing Code of Practice
  15th Jun 2017
• Distribution Complaints Handling Code of Practice
  14th Mar 2013
• Distribution Consumer Information Code of Practice
  21st Dec 2020
• firmus energy Distribution Connection Policy
  9th Sep 2024