Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Contact UsShow Search0330 024 9000
Back to Distribution Codes of Practice
Distribution Codes of Practice

Distribution Consumer Information Code of Practice

  • Publish Date: 21st Dec 2020
  • Author: Regulation & Pricing

Having problems with your download?
Please let us know so we can help.

Download (pdf 272.93 KB)

Summary

Gas Distribution Consumer Information Code Version 1.0 As approved by the Northern Ireland Authority for Utility Regulation Coming into Effect: 1st March 2013

“This Consumer Information Code (the “Code”) has been prepared by the natural gas Distribution System Operators1 in Northern Ireland in compliance with Condition 2.9A of their licences reproduced at Annex A of this Code.2”

To read the full document- Click the 'download button

Related Publications

Categories

Didn't find the publication you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000