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Guaranteed Standards of Service

firmus energy Distribution Notice of Rights

  • Publish Date: 3rd Jan 2024
  • Author: Regulation & Pricing

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Summary

Guaranteed Standards of Service Gas Distribution - Notice of Rights January 2024

This document explains the individual standards of performance you can expect from firmus energy Distribution Ltd (firmus energy) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014. firmus energy’s vision is to extend the benefits of natural gas to as many people and premises as economically possible in the Ten Towns licensed area. In doing so, we aim to put our customers first.

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