Guaranteed Standards of Service

Greater Belfast- Phoenix Natural Gas Notice of Rights

Publish Date: 12th Dec 2024
Author: Regulation & Pricing

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Summary

firmus energy customers in the Greater Belfast and Larne licence area

Guaranteed Standards of Service Notice of Rights January 2024

“This document explains the individual standards of performance you can expect from Phoenix Natural Gas Ltd (“PNGL”) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014.
PNGL is a licensed natural gas distribution business responsible for the safe delivery of natural gas through its network within an area covering approximately 45% of the population of Northern Ireland: including Greater Belfast (comprising Belfast, Newtownabbey, Carrickfergus, Lisburn and North Down) Larne and East Down.”

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