Customer Reviews
| Date | Score | Customer Name | Customer Comment | Supplier Response |
|---|---|---|---|---|
| 26th May 2016 |
Service:
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Ingrid | love it good clean and cheap it easy to find 20 pound a week than having to find 200 and you can only be as much as 5 pound in summer when u dont used as much there staff are great to came in done the job and no mess and clean up after them would tell anybody that wanted to get firmus gas | Hello Ingrid, Thank you for the positive feedback. Its great to hear you are happy with our service, staff and you would recommend us. We always do what we can for our customers, you are the backbone of our business. Thank you again for the feedback. Have a great day! Sandy |
| 26th May 2016 |
Service:
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Trusted Customer | Far to slow to reduce tariff . Wholesale price not reflected in their bills | Hi Donald, We are sorry to hear you feel our prices were reduced slowly and do not reflect wholesale costs. Prices are reviewed twice per year in April and October as an industry standard in NI. Wholesale cost are unstable and once gas is purchased the additional costs in distribution and numerous other factors all have an impact on the final price. Please contact our customer service team if you would like to discuss further. customerservices@firmusenergy.co.uk Have a great day. Sandy |
| 26th May 2016 |
Service:
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Trusted Customer | Good value | Thanks, Sharon. This is great to hear. |
| 26th May 2016 |
Service:
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Trusted Customer | I do not participate in random surveys | Thanks, Colin. We will keep that in mind for the future. Just as a quick update, we use feefo as they are an impartial feedback service, and do give our customers the ability to give us feedback, whether it is positive or negative. Hope you have a good day. |
| 26th May 2016 |
Service:
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Deane | Great service no problems , a big improvement would be to be able to buy gas online . Just a thought ! | Hi Deane, thanks for the feedback. It is something that we have explored. It is quite complex. firstly the meter is not 'smart', unlike electricity meters. So we can't communicate with them. The pre-payment card manufacturer; where 90% of our cards are from do not have the a solution developed to read the top-up cards. If anything ever changes, we will certainly update Deane. There is always moving to a credit meter as a solution. Thanks |
| 26th May 2016 |
Service:
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Raymond | Very pleased | Great to hear Raymond. Thanks for your feedback. Anything we can help with, contact the Customer Services Team. Sandy |
| 03rd Jan 2015 |
Service:
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Very impressed with there quality of work. Good service and very tidy workers. L Bradley. |
This is great to hear. We will pass this to our customer care team & construction team. Thanks for leaving us feedback firmus energy Customer Care Team |
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| 16th Sep 2014 |
Service:
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I don't even know you're there, but heating continues. | ||
| 12th Sep 2014 |
Service:
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Amazing | ||
| 27th Aug 2014 |
Service:
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ALWAYS KEEP YOU UP TO DATE,Friendly and informative staff | Thank for the lovely comment. If you need anything send us an email to customeroperations@firmusenergy.co.uk. Thanks, Paul firmus energy Customer Care Team |
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| 20th Aug 2014 |
Service:
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Clean and tidy job | ||
| 20th Aug 2014 |
Service:
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Excellent service, work done and cleaned up after themselves any queries I had they put my mind to ease before the work started. Friendly helpful hard working bunch of men you have working in your company. Very pleased with the gas, excellent service all round. |
What a lovely comment. Thank you for taking the time to leave this. We will pass this to the Customer Care team and to our construction team. Have a great day. If you ever do need anything, drop us an email to customeroperations@firmusenergy.co.uk - Thanks, Paul firmus energy Customer Care Team |
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| 19th Aug 2014 |
Service:
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best fule ever ,,easy to use ,and understand instrutions ..slan anios mo charra | ||
| 19th Aug 2014 |
Service:
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Bit disappointed by the extra cost to switch to a direct debit meter! Otherwise good. | ||
| 19th Aug 2014 |
Service:
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took a long time to get started but then completed the work in reasonable time. A problem that arose was eventually resolved after numerous contacts | ||
| 19th Aug 2014 |
Service:
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The workmen severed my Sky lead which cost me £60.00 to get fixed and they stole my late Fathers hammer!!! Cowboys!!! | We are sorry to hear this. We will be contacting you in due course to get more details of the issue you have raised. Many thanks, ^DMcG firmus energy Customer Care Team |
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| 19th Aug 2014 |
Service:
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quick - far too much mess made and left - need to tidy up after themselves a lot more - ruined blinds | ||
| 19th Aug 2014 |
Service:
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very pleased so far but the cold winter months will be the test | ||
| 19th Aug 2014 |
Service:
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Great.. The heat of my home is fab and is so much better than oil.. We are very happy with gas. | ||
| 19th Aug 2014 |
Service:
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Speedy set up and installation of meter |
