Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.

Terms Finance

*Disclaimer*

The information provided by you to firmus energy (a trading name of firmus energy (Distribution) Limited and firmus energy (Supply) Limited) is required by us to process the below offers and competitions. When we process your personal information, firmus energy is obliged to comply with the General Data Protection Regulation (GDPR). We will process your information on the legal basis that it is part of our contract with you to do so. We will not share the personal information your provide to us with any third parties, for any other purpose without your expressed consent. For more information please view our privacy notice. 

Finance options are available, there are a range of finance and interest bearing finance offers – Please note firmus energy do not offer finance. Any financial agreement is between the Customer and the chosen Installer and or lender. 

  1. Finance and interest bearing finance is subject to availability for Owner Occupiers/Landlords (the “Customer”) and have fully complied with these terms and conditions.
  2. Finance and interest bearing finance is administered by selected Installers who are authorised and regulated by the Financial Conduct Authority.  For a list of these installers visit www.firmusenergy.co.uk/installer
  3.  Finance and interest bearing finance applications are subject to status, and the finance provider will provide a quotation highlighting the loan term and monthly repayment cost. Qualifying rates may vary depending personal circumstances. 
  4. The boiler installation must be completed by a Gas Safe Registered Installer, who is the same selected Installer that approved finance.
  5. It is the Installer’s responsibility to claim the offer from firmus energy within 63 days of the meter fit (Authorisation no. required from firmus energy).  If the Installer fails to do so, the offer shall not apply.
  6. If works commence without appropriate permissions, firmus energy hold the right to withdraw any contributions in relation to the Finance and interest bearing finance offer.
  7. Finance and interest bearing finance does not apply to existing customers, new build properties, NIHE tenants or Housing Association tenants.
  8. A credit check may be required. Finance and interest bearing finance shall not apply if you fail a credit check for any reason.
  9. A minimum spend of £1000 by the Customer is required to qualify for Finance and interest bearing finance  
  10. Details of loan provided by Finance and interest bearing finance are available on request from the Installer.
  11. Finance and interest bearing finance on the cost of installation can be used in conjunction with the government Boiler Replacement Scheme.
  12. firmus energy shall not be liable for (i) any failed credit check, (ii) any failure by the Installer to claim any offer on behalf of a new customer or for in delay in doing so, (iii) any failure of the Installer to comply with The Offer, or (iv) gas being unavailable to your property.
  13. A change in central heating requires Building Control approval. This is the responsibility of the Customer.
  14. In the event of multiple occupancy properties, it may be necessary to seek a wayleave so that the gas supply may be made available. Wayleaves must be sought by the customer with assistance from firmus energy (a wayleave is permission to lay pipe in someone’s property).
  15. Finance and interest bearing finance   cannot be used in conjunction with any other Firmus connection incentive or offer
  16. No payment shall be made to any Installer or new customer in lieu of Finance and interest bearing finance  
  17. The terms and conditions of Finance and interest bearing finance may be amended at any time with immediate effect.

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000